Bella Smith

I recently had the pleasure of interacting with the Cathay Pacific Austin Office with my family, and the experience was just amazing. The personnel immediately demonstrated remarkable professionalism, friendliness, and a sincere desire to help us with all of our travel arrangements.
What really impressed us was the degree of individualized attention we got. As a family traveling with little children and aging parents, we had a number of demands and worries. From meal preferences and seat preferences to special assistance arrangements for our senior family members, the Austin office crew was meticulous and aggressive in making sure every detail was taken care of. The entire process went well and without incident thanks to their careful approach.
All of our inquiries, no matter how trivial at first, were patiently addressed by the staff. They assisted us with the paperwork, guided us through the travel requirements, and even followed up to make sure everything was set up and to provide additional assistance. We were all left with a lasting impression by the exceptional customer service, which is uncommon to find.

Treating us as valued guests rather than just customers was what truly made the difference for the Cathay Pacific team. The greatest levels of hospitality were demonstrated by their polite demeanor, professionalism, and attention to detail.
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