• Call center slang. This word encompasses the statistics that are taken on call center agents to determine their worth. Usually includes [average handle time] ([AHT]), wrap, [hold time] and a few other basic metrics as well as a few spin metrics added by the client to give the client a feeling of control.


    Metrics meaning & definition 1 of Metrics.

Similar Words

What is Define Dictionary Meaning?

Define Dictionary Meaning is an easy to use platform where anyone can create and share short informal definition of any word.
Best thing is, its free and you can even contribute without creating an account.



This page shows you usage and meanings of Metrics around the world.